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FREQUENTLY ASKED QUESTIONS

  • How long does it take to ship my items?
    Order processing time is 1-5 business days, unless otherwise notified. Shipping will then take an additional 1-5 business days depending on your shipping selection. I strive to provide quick order processing but sometimes due to the number of orders I receive or other issues outside of my control, it may take longer. Please note that orders are shipped using the United States Postal Service (USPS) or UPS, Monday through Friday. In the case of a holiday, orders are shipped on the next business weekday. If the product is out of stock please allow 5-10 business days for products to be processed and shipped out. When shipped, you will receive an email containing your order tracking information so be sure to enter your correct email when placing an order. *Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays. Processing time is an "additional" time frame separate to your shipping method of choice.
  • Does NativelyPure conduct refunds?
    REPLACEMENT ITEMS If an item arrives damaged or you are unhappy with the item, please let me know within seven days, and I will ship a replacement item to you. Sending photos of a damaged item/package helps me improve any shipping issues and is greatly appreciated. RETURNS All sales are final unless an error occurred on behalf of NativelyPure Co. No returns will be accepted or discounts will be provided. Due to the nature of my products, I am unable to accept returned products. If there’s an issue with your order or you are not satisfied, I will happily work with you to find a solution so please contact me within (7) days after receiving your order.
  • Can I purchase a NativelyPure gift card?
    Yes! Natively Pure gift cards are available for all of your favorite occasions and are a perfect way to put a smile on someone’s face while introducing them to products that promote wellness and beauty all at the same time. They’re available in any denomination and we’ll mail it for free!
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